Build capability you can use in a real Salesforce org.
Design case management, omni-channel routing, knowledge, and AI-assisted service that support teams love. Aligned to the official Service Cloud Consultant exam and built in live orgs.
Join the Waiting ListTell us which workshop you want and we’ll notify you when the next cohort opens.
Choose your pace
Pick the format that fits your calendar and the depth of practice you want for Salesforce Certified Service Cloud Consultant.
Monday - Friday, 8:00 AM - 5:00 PM Central
Tuition
$2,500
Monday, Wednesday, Friday, 8:00 AM - 5:00 PM Central
Tuition
$1,700
Monday - Thursday, 7:00 PM - 9:30 PM Central
Tuition
$800
What you’ll work through
Each session connects official objectives to a practical scenario. You’ll see the pattern, build it in a guided org, and leave with a way to apply it on the job.
Frame the customer journey, service channels, entitlements, and operating model before configuring the org.
Hands-on practice: Design a service blueprint from intake through resolution and escalation.
Configure case lifecycle, queues, assignment, escalation, macros, and the workspace agents need to work well.
Hands-on practice: Build a case-routing scenario and test it with different priorities and channels.
Use knowledge, omni-channel patterns, automation, and AI-assisted service to help teams resolve issues faster.
Hands-on practice: Create a resolution path that combines agent guidance with customer context.
Measure service performance with meaningful reporting, governance, and continuous-improvement loops.
Hands-on practice: Build a service scorecard and recommend the next operational improvement.
Who this is for
Service operations leaders, support managers, Salesforce admins, consultants, and professionals responsible for customer resolution journeys.
Before you join
Experience designing or administering service operations, case management, or field service is expected.
Next cohort
Join the waiting list for Salesforce Certified Service Cloud Consultant. We’ll share upcoming dates, format options, and a clear next step with you.